Privacy statement | Exten B.V.

Last updated: September 2026

Exten B.V. values the protection of personal data. In this privacy statement we explain which personal data we process, why we do so and what rights you have.

1. Who is responsible for your personal data?

Exten B.V. is responsible for the processing of personal data as described in this privacy statement.

Exten B.V.
Zandven 25
5508 RN Veldhoven
The Netherlands

Chamber of Commerce (KvK) no.: 17132330

2. Which personal data do we process?

Depending on your contact with Exten, we may process data including:

  • name;
  • company name;
  • job title;
  • business email address;
  • phone number;
  • address and invoicing details;
  • data you enter in a contact or quote form;
  • information you share with us in emails or other correspondence;
  • drawings, STEP files, specifications and other project information linked to an enquiry;
  • quotation, order and invoice data;
  • IP address and technical data about your use of our website;
  • information about pages visited and interactions with our website, insofar as cookies or similar technologies are used for this.

We do not knowingly request special categories of personal data through our website.

3. Why do we process personal data?

We process personal data for purposes including the following:

Contact and enquiries

When you contact us, we process your data to answer your question, discuss technical options or prepare a quotation.

Quotations and agreements

We use personal data to prepare quotations, carry out orders, organise deliveries and fulfil agreements with customers and suppliers.

Project and production support

In technical projects, contact details may be used for communication about drawings, material choice, DFM, production, quality, planning and logistics, among other things.

Administration and invoicing

We process data for our financial administration, invoicing and compliance with statutory administrative obligations.

Relationship management

We may use business contact details to maintain existing relationships and to inform you about matters directly related to our services.

Website analysis and improvement

We may process data about the use of our website to improve its functioning, content and user experience.

4. On which legal bases do we process personal data?

Depending on the situation, we process personal data on the basis of:

  • the performance of a contract or steps prior to entering into a contract;
  • a legal obligation;
  • our legitimate interest, for example for business communication, administration, security and improvement of our services;
  • your consent, where required by law, for example for certain cookies or marketing activities.

Where processing is based on consent, you can withdraw that consent at any time.

5. How long do we keep personal data?

We keep personal data no longer than necessary for the purpose for which it was collected, unless we are legally required to keep it longer.

We apply the following principles, among others:

  • contact enquiries: as long as necessary for handling and any follow-up;
  • quotation and project information: as long as relevant to the business relationship and possible follow-up orders;
  • administration and invoices: for the statutory retention periods;
  • website and analytics data: in line with the retention periods of the analytics tools and cookies used.

When personal data is no longer necessary, it is deleted or anonymised.

6. With whom do we share personal data?

Exten does not sell personal data.

We may share personal data with parties that are necessary for our business operations or for carrying out an order, for example:

  • IT and hosting providers;
  • email and software suppliers;
  • accountants and administrative service providers;
  • transport and logistics partners;
  • production partners and suppliers where necessary for an order;
  • advisers or other professional service providers.

We only share data that is necessary for the purpose concerned.

Where necessary, we make agreements with parties that process personal data on behalf of Exten.

7. Production and project partners outside the European Economic Area

Exten works internationally and may collaborate with production and supply partners outside the European Economic Area for technical projects.

Where personal data is processed or shared outside the EEA in the context of a project, we take appropriate measures where necessary to protect personal data in accordance with applicable privacy legislation.

Technical project information is limited, where possible, to what is necessary for production, quality control and delivery.

8. Security

Exten takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse or unwanted disclosure.

However, no digital system can guarantee absolute security.

9. Your privacy rights

Depending on the circumstances, you have the right to:

  • request access to your personal data;
  • have incorrect data corrected;
  • have personal data deleted;
  • have processing restricted;
  • object to certain processing;
  • have personal data transferred where the right to data portability applies;
  • withdraw consent previously given.

Would you like to exercise one of these rights? Please contact us through our contact page.

We may ask you to provide additional information to verify your identity.

10. Complaints

Do you have questions or complaints about the processing of your personal data? Please contact us first.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Changes

We may amend this privacy statement when our services, website or legal obligations change.

The most current version is always available on this website.